Payment Options

NOW LIVE-DOWNLOAD THE FREE APP for SmartHub™ to a mobile device or log on to our website at www.pcrppd.com.  SmartHub™ is a new product that will use a cloud-based message delivery system capable of sending emails or text messages to customers based on preferred subscription choices. This program will allow customers to access their account information, monitor and track billing and payment information, send various messages to Polk County RPPD, report and be kept current on outage information.  

In April we implemented the Call Capture Secure pay program whereas you call 1-844-859-5977 and respond to IVR (Interactive Voice Responses) to make payments, store your information and do all this in a highly secured method that enhances the security of your financial information and meets PCI (Payment Card Industry) standards.  When using this feature, please listen to prompts in their entirety before responding.

Payments may be made by check , money order or cash as in the past.

All checks will be electronically processed.  Funds maybe withdrawn from your account the same day as we receive your payments and the checks are no longer returned to your bank, but destroyed on site. If you do not want your payment electronically processed, payments will need to be cash, money order, or by issuing an on-line or in person credit card.

When we use information from your check to make an electroic funds transfer, funds may be withdrawn from your account the same day we receive your payment, and you will not receive your check back from your financial institution.

Credit card payments work well for some customers.  We accept VISA, Mastercard, Discover and American Express.  To sign up for recurring credit card or bank draft no paperwork is required.  Effective April 2015 these recurring payments must be completed through the Call Capture Secure Pay by calling 1-844-859-5977.  Please listen carefully to and follow all the prompts.  We respect your privacy, see our:  Right to Privacy Policy.

Automatic bank payment is a very attractive means of payment preferred by many customers.   This works very well for customers who travel a lot (ex:  truck drivers and customers that go south for the winter). To sign up for recurring credit card or bank draft no paperwork is required.  Effective April 2015 these recurring payments must be completed through the Call Capture Secure Pay by calling 1-844-859-5977.  Please listen carefully to and follow all the prompts.  We respect your privacy, see our:  Right to Privacy Policy.  Payments will be taken out of your account automatically on the 10th of each month. If one of these days would fall on a holiday or weekend; your payment will be processed the next business day.

Drop box centers are located at the main office (115 W 3rd Street) in Stromsburg and in each of the communities of Clarks, Osceola, Shelby and Silver Creek.  Please do not put cash in these boxes.

Payments are collected from the boxes on Monday, Wednesday and Friday mornings and everyday in Stromsburg.  If you receive a disconnect notice and are nearing the shut off day, when you place your payment in the box, please call and inform us of this payment.  Interruption of service and additional fees may be avoided by a simple phone call.

All monthly residential customers who have at least twelve months history and favorable credit with the District are eligible for budget billing.  A monthly budget amount will be figured based on the previous twelve months consumption.  Budget billing gives us an average of what your total monthly bill would be allowing us to set a specific amount that may be paid throughout the year. If you reside in a rental property, the budget billing plan must be approved by the landlord per district policy.

 

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